We bring people safely from A to B. Sometimes it is vital that this happens quickly. But not all of our journeys are urgent. A quarter of our journeys involve routine, scheduled transportation. For example, when we transport patients to hospital who can only be transported lying down.
Highest urgency. This may be a life-threatening situation. The ambulance drives to the emergency scene with flashing lights and siren on. The ambulance usually arrives within 15 minutes of the call.
An urgent situation that is not immediately life-threatening. The ambulance usually arrives within 30 minutes of the call.
Ambulance care is needed, but not urgent. In many cases, the transfer can be planned in advance. This means that the patient and hospital can agree a suitable time for collection. This covers transport between hospitals, from home to an outpatient clinic, or back home following hospital treatment.