If you call 112 for an ambulance every second counts, say immediately:
that you need an ambulance
where you are calling from
whether the patient is unconscious or no longer breathing
whether the patient is receiving resuscitation
Always follow the instructions of the medical emergency dispatcher
Make sure your house number is clearly visible from the road so that an ambulance team can quickly find your home
Provide good outside lighting
If an ambulance is on its way, it is helpful if someone can meet the ambulance on the street
If you are alone and the ambulance is on the way, if possible you can leave your front door partially open
If possible, have the patient’s prescription drugs, insurance details, and personal identification number at hand
If the patient needs to go to hospital, give their pyjamas and slippers to the crew to take with them to the hospital
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