When you make a 112 emergency call

  • If you call 112 for an ambulance every second counts, say immediately:
    • that you need an ambulance
    • where you are calling from
    • whether the patient is unconscious or no longer breathing
    • whether the patient is receiving resuscitation
  • Always follow the instructions of the medical emergency dispatcher
  • Make sure your house number is clearly visible from the road so that an ambulance team can quickly find your home
  • Provide good outside lighting
  • If an ambulance is on its way, it is helpful if someone can meet the ambulance on the street
  • If you are alone and the ambulance is on the way, if possible you can leave your front door partially open
  • If possible, have the patient’s prescription drugs, insurance details, and personal identification number at hand
  • If the patient needs to go to hospital, give their pyjamas and slippers to the crew to take with them to the hospital

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